Customer Service at EVITA.J, we are dedicated to providing an exceptional level of customer service. We value your business and patronage and any concerns you may have. We hope you will find this section of our site helpful and informative.

Can I buy a gift voucher?

Yes you can! Gift cards shows on our main page, please contact us with email here if any questions, we will get back to you as soon as possible.

What is your gift reminder service?

Our gift reminder service helps you not forget important occasions.

You simply tell us, when to tell you, someone special deserves something soon! We can either email or call you. Sign up for the Reminder Service here

What if the recipient is not home upon delivery?

If the recipient isn’t at home, there are three things that could happen:

1. The courier will leave the goods at the front or back door if the sender has requested they do so.

2. If the courier deems it safe to leave the goods at the front or back door, the goods will be left at the suitable location.

3. If it’s not suitable to leave the goods, a calling card will be left at the door or in the letterbox asking the recipient to contact the florist and arrange a convenient time for re-delivery. Additional charges will apply.

What happens if I supply the wrong address?

Please be very careful in providing us with correct and up to date information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at a charge of 50% of the original order cost plus the additional delivery charge.

What if I want to cancel my order?

Orders can be cancelled only if notice is received by The EVITA.J Group at min. 24 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of order incurs a $50.00 administrative fee. Money will be refunded less this fee or you may opt for the gift voucher to the full order value to be issued instead.

If cancellation notice is received at less than 24 hour notice - cancellation is void.

A cancellation notice must be placed in person, over the EMAIL. Please email here

Can I make changes to my order?

In most instances, order alterations are possible. For orders, alterations must be requested before 1.00pm (EST Sydney Time), min. one day before the set delivery date. We are unable to provide alterations and cancellations for orders already prepared and/or in transit. Depending upon the alteration, you may have to pay for any additional fees or charges incurred.

For all alterations please email here

Please note that during the Special Events (e.g Christmas, Valentine's Day or Mother's Day) and /or Public Holidays The EVITA.J Group reserves the right to not accept alterations to any orders.

What if my credit card is declined?

You will receive an onscreen notification if your credit card is declined. If this is the case, perhaps try another credit card. Or you have the option of forwarding your unpaid order to us and one of our gift consultants will contact you to process the payment from our end.

Are my details secure when ordering online?

Our site is secured using a VeriSign Digital Certificate. This ensures that all information you send to us over the Internet will be encrypted. If another user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering, by the appearance of a security notice when you enter a secure page, although this notice does depending on browser security settings. Also, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon.

A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'.

Digital Certificates, technically referred to as ‘Secure Sockets Layers’ (SSL), are used internationally by all major E-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer and most other browsers. 

Want to send something that isn’t here?

Please send email here and let us know what you’re after. Depending upon your request, we’ll try our best to fulfill it, we are good at custom design with florist EVITA.J amazing hands and idea.

What is the currency of the prices shown?
All prices on EVITA.J  website are shown in Australian Dollars (AUD$).

Have my flowers been delivered?
If you would like to know if your gift has been delivered, please email a day after the set delivery date. We guarantee same day delivery if your order before 3pm, you will get your gift the second day if order after 3pm, or you will get the gift on the date you choose when you check out.

Are there any additional charges?
Yes, there are delivery charges. The delivery cost is based on location and shows the price when you check out.